ChatGPT Business Profile Setup for Australian Businesses

Check the Profile and Agree on the Work

We start with the business you want customers to find: its public name, website, main services, location and how it trades. If a listing exists, we check whether it matches the right business. If setup isn’t available, we explain that before scoping paid work. You can also use our Australian DIY claiming guide and handle the process yourself.

Prepare Information Your Customers Can Rely On

We compare the details you want to submit with what a customer can verify on your site. That might mean correcting a service description, directing people to a current delivery policy, or making it clear that your team installs a product but doesn’t sell it over the counter.

Consider a bathroom renovator who manages complete renovations but doesn’t take on small repair jobs. A description that simply says “bathroom services” leaves the most useful distinction out. Getting that detail right helps the homeowner decide whether to request a quote, regardless of which search tool brought them to the site.

We agree which profile fields and website pages need attention. You approve the public details and any imagery before they are submitted.

Guide the Owner Through Verification

Your business keeps control of its account. We explain the options shown for the claim and which steps the owner or authorised representative needs to complete. If identity verification is required, you provide the information directly to the verification provider. Do not send us passwords, one-time codes or ID documents.

For a new profile created using Persona, OpenAI’s approval can make the profile public automatically. There may be no separate publish button. That is why we settle names, links, public contact details and authority before this step. Agency access, where available, should be granted to a named account.

Check the Result and Hand It Over

We distinguish between details prepared, a claim submitted, verification approved and an update actually visible. A handover can record who owns the account, which facts were submitted, what has appeared, anything awaiting review and who will maintain the information. If the agreed work includes website changes, we identify those pages separately so you know what changed there too.

Where Business Hub provides insights, we can explain what the available figures mean. A website click is not a sale. A blank report may mean data is unavailable or below a reporting threshold. We agree how to review enquiries and actual customer outcomes alongside any platform figures.