FAQ

Common FAQs

Here are some of the most commonly asked questions we receive from business owners looking to get their new website designed and developed.

Q: What do you guys do?

A: First and foremost we build beautiful websites that work. We specialise in designing and developing websites for small-to-medium businesses all over Australia. Our websites are mobile responsive, rank well in Google and are designed to reflect your business and add credibility to your business.

We’re leaders in our industry, providing exceptional service and products to our clients at a fraction of the cost of larger website companies and digital houses. Our websites don’t only look stunning, they’re passionately developed so that you can get the most out of your website. We don’t have a “set and forget” mentality, after your new website is live, we actively work with you to achieve your businesses goals and objectives online.

We specialise in building websites for small-to-medium businesses in almost every industry and work with clients all over Australia. As of 2018, Australian Web Experts has 10+ years experience in designing and developing websites for small-to-medium businesses and employees 20+ professionals to ensure the services we offer and the websites that we design are some of the best small-to-medium business websites in the country.


Q: Are you the right company for my price range?

A: If you’re looking to get a website designed for a couple of hundred dollars, AWE isn’t the company for you. Infact, as far as budget is concerned, you don’t want a website in this price range at all. Our advice to clients is always the same: “allocate a decent budget now, and avoid headaches down the track.” As a side note, we are often hired by clients who have had a “cheap” website built overseas, and we’re asked to clean up the mess (Hint: This can be more costly and time consuming than just going with a local company in the first place and means you avoid the headache of dealing with a cheap overseas company altogether).

If you’re a serious, emerging or established small-to-medium business, with a budget of $1000-$15000, then AWE is absolutely the right company for you. Australian Web Experts is the perfect choice for a serious, small-to-medium business looking to get a sleek, compelling website designed that truly enhances their business and builds their brand online.


Q: What’s included in an AWE website?

A: While each of our website packages offer different inclusions to suit the needs and requirements of different clients and budgets, there are a number of standard package inclusions that build a strong foundation for a successful website and come included in every single website that Australian Web Experts produces.

You’ll come to AWE without a website (or with an existing website that needs to be upgraded), and leave with a modern, sleek website that’s designed to reflect your business and is something that you’re truly proud of.

Included in the cost of every Australian Web Experts designed and hosted website:

  • WordPress CMS (Content Management System)
  • Mobile Responsive Design
  • Contact/ Enquiry Form
  • Unlimited Page Creation
  • Self-Update Ability
  • Australian Technical Support (Monday to Friday, 9am – 5pm)
  • Servers in Melbourne and Sydney
  • Website Back-Ups
  • Appearance in Google’s Search Engine
  • Website Security and Upkeep
  • 24/7 Content Management System (CMS) Access

Q: What information do you need from me to get started on my new website?

A: We are focused on streamlining the entire process for our clients. Once you have been quoted and your deposit has been paid, we will request the following information from you:

  • Our Website Content Form, completed and returned
  • A copy of our logo in a high-resolution format (if you have one)
  • Any images that you’d like included on your new website

Once this information has been received, our Design and Development team will get started on the initial designs of your new website. The initial draft design of your new website will be submitted to you within 2-3 weeks on our Development Server.

We will then enter a revisions process, before making your new website live.

Unlike other design and development companies, Australian Web Experts streamline the process to make getting a new website designed and developed a simple, enjoyable process.


Q: What is the standard turnaround time for a new website?

A: Our standard turnaround time for a new website is 10-20 business days (2-4 weeks). This is from commencement of the project, content collection, initial draft submission and revisions, right through to the website being launched and live on the web.


Q: What is website hosting and why do I need to pay for it?

A: Website hosting is a necessity for every single website on the web. Quite simply, website hosting ensures that your website is live, appears in Google, is being backed up, has the latest security applied, is maintained, managed and also ensures that your website has a guaranteed uptime of 99.9%.

The website package that you engage Australian Web Experts for covers the design and development of your new website, from start to finish, however website hosting is a monthly requirement for each of our websites. Beyond keeping the website live, active in Google and virus free, our monthly hosting fee also gives you direct access to our Technical Support team, who are always available to assist with website updates, support and upkeep.

Website design and website hosting is akin to purchasing a new car and having to pay for petrol and servicing. Unfortunately it doesn’t matter how much you spend on a new car – $10,000, $40,000 or $150,000, you still need to fill it with fuel to keep it running and pay for servicing to ensure it is in good working order.

We charge $29 per month for website and email hosting, which includes the following:

  • Website Hosting on Servers in Melbourne and Sydney
  • Appearance in Google’s Search Engine
  • Unlimited Personalised Email Accounts (such as [email protected])
  • Unlimited Email Storage
  • 24/7 Content Management System (CMS) Access
  • 24/7 Website Self Update Access
  • Unlimited Page Creation
  • Website Security and Upkeep
  • Website Statistics
  • Access to Technical Support (Monday to Friday, 9am – 5pm)
  • An Online Success Manager to assist with your website once it is live

Budget hosting companies such as Crazy Domains, GoDaddy and the like offer a very different hosting service to us. Our hosting service is a managed website and email hosting service, meaning we are responsible for the operation of both your website and your email accounts. Companies that charge a couple of dollars per month for website hosting offer a very different service, whereby you are given space on their servers to host your website (usually overseas), however you are responsible for the operation of the website itself.


Q: You insist on hosting each website. Why?

A: AWE insists on hosting all of our clients websites so that we can ensure our clients websites are online, as secure as possible and up to date. Australian Web Experts hosts your website so that we can manage it. Managed hosting means that we can take care of all your server-related issues.

If we don’t host your website, we cannot ensure it will keep working and cannot provide the service you require for a professional website.


Q: Can I make changes to my website after it’s live? Can I self-manage my new website?

A: Absolutely! We will provide you with a Customised Training Manual so that you can log into your website and make minor changes – such as adding new photos, changing text, adding new pages and modifying minor design elements. We will provide you with training on how to use the manual and manage your new website, which is quite intuitive and easy to use.

We can also provide tailored website management packages for clients who require a dedicated monthly update made to their websites – such as adding a new batch of project imagery, writing blog posts and the like.


Q: Do you require a deposit to commence my new website?

A: We require a 50% deposit to start your new website, with the balance payable on completion of the project.

Because there is an enormous amount of planning, research, analysis and effort involved in designing and developing your new website, we require a firm commitment from you. By paying a deposit, you are displaying a commitment to us that ensures we will complete your new website, but also holds us accountable to fulfil our end of the agreement.


Q: What is “SEO” and is it included?

A: The website that we design and develop for you will come with SEO/ Search Engine Optimisation (providing you are engaging us for a Professional or Enterprise website). Your website will be built from the ground up with SEO in mind – this beings with the initial coding of your website, to site speed, mobile responsiveness, Australian server locations and website content.

SEO (Search Engine Optimisation) is the process of getting your website to organically appear higher in Google search results for specific keywords and search terms, so that prospective clients can find your business. For instance, if you are a Sustainable Home Builder in Ballan, you would want to appear in Google for the keywords “Sustainable Home Builder Ballan”.

While our websites certainly rank very well in Google, Australian Web Experts are not Google and unfortunately we do not control Google. This means that we can’t guarantee any first page results, however we are always confident that your new website will rank well in Google.


Q: Am I locked into any sort of contract with Australian Web Experts?

A: We don’t believe in locking our clients into ongoing contracts. Beyond the design and development of your new website, the only ongoing fee is your monthly hosting fee of $29 per month.

In the event that you’d like to cancel your hosting service with Australian Web Experts, you can do so freely as there is no contract. If you require us to migrate your website to another host, we charge an administration fee of $250 + GST to complete this migration of website files.


Q: Where is AWE located?

A: We’re proud to be in each Australian state, including the territories, with our Head Office being in Melbourne. You can view our Contact page to see where we are physically available in each state, however, please note: we cannot accept ‘walk-ins’ and require all booking arrangements to be made in advance.

But don’t fret if we can’t organise a face-to-face meeting. In fact, we’ve never met 99.9% of our clients – this is the beauty of what we do, we’re digital! We typically conduct business over the good old telephone, email and even Skype. Fun fact: even though we are based in Melbourne, more than 70% of our clients are located outside of Victoria.

At the commencement of your new website, you’ll be allocated a Project Manager who you’ll always be able to directly reach over email, mobile and our Support Hotline. We are focused on customer service and we always respond to client enquiries within 24 hours. Our team are also always available between 9am and 5pm, Monday to Friday, on our 1300 420 197 line.


Q: Will my new website be designed and developed in Australia? Do you offshore any of the work?

A: Your new website will be 100% designed, developed, hosted and supported all here in Australia.

Due to our websites being such high-quality, they simply couldn’t be built overseas. Our small-to-medium business clients in Australia expect a certain level of quality and we always aim to produce leading, high-quality websites – built right here by our talented team in Melbourne.


Q: Do you develop every website on WordPress?

A: Every AWE website is developed on the world-leading WordPress CMS. There are more websites built on WordPress than any other CMS in the world and there are quite a few reasons for this.

WordPress is a powerful, robust CMS that gives developers, designers and clients absolute design control and autonomy of their websites. WordPress is also our CMS of choice because WordPress websites rank very well in Google. Forget Squarespace and Wix – WordPress is for serious designers and developers who develop quality websites that rank extremely well in Google, look stunning and always run optimally.


Q: I need a website but I’d better get a logo first. Do you design logos too?

A: We have a dedicated design team who understand the importance of logos and they love designing them for small businesses. A modern, sleek logo can really make your new website and bring your brand together. Get in touch with Australian Web Experts and we can discuss your exact logo requirements.


Q: I have an existing website but it’s terrible. Can you fix it?

A: Unfortunately we aren’t able to modify existing websites. Previous projects have taught us that it’s always more efficient and effective to start from scratch, from both a financial and timeline perspective. We can design a new website that will look similar to your existing website, but we’ll always need to start from scratch.

We are often approached with this question, and we understand that clients can often think that the process is less daunting than getting an entire new website designed – however the opposite is true. It is far easier, more efficient and cost effective for Australian Web Experts to simply build a new website, encompassing everything that you’d like in your revamped website.


Q: What is “responsive design”?

A: A website that incorporates responsive design simply means that your new website looks great across Desktop, Laptop, Tablet and Mobile devices. In today’s current digital landscape, your clients could be viewing your website on a number of different platforms and it is imperative that your website looks incredible across all devices. This is the beauty of working with Australian Web Experts, all of our websites are completely responsive – ensuring your website is always displayed correctly, no matter the device it is being view on.


Q: I need my new website completed within a week. Can this be done?

A: A website that is professionally planned, designed and developed, with compelling copywriting, beautiful graphics and optimised images will never be completed within a week. While we could certainly develop a new website within a couple of days, it wouldn’t be one that we are proud of.

Our timelines vary between 10 and 20 business days (2-4 weeks) and your Project Manager will discuss this with you at the commencement of your new website. Generally speaking, your new website will be up and running within 28 days of the commencement of the project – this takes into account collecting the required information from you to start the website, draft designs and three rounds of revisions.

Of course, projects can be completed much quicker depending on the level of revisions required after the initial draft is submitted through to the client, and also much longer – again, this depends on when your website content is received, the level of revisions required and the overall nature of the project.


Q: I need custom emails with my website and I need them to work on all of my devices. Can you help?

A: This is another reason our clients love working with Australian Web Experts – we take care of it all. If you host your existing URL (or get us to register a URL for you), we can host all of your emails too. We’ll register as many email accounts as you require and assist you with setting your emails up across all of your devices.


Q: I know that I need a website but I don’t know how it should look or what should be on it. Can you help?

A: Don’t fret! You aren’t the first, and you certainly won’t be the last, client in this exact situation. You’re an expert in your business and we’re experts in websites. In the initial phases, we will collect as much information about your business as we can so that we can put forward cohesive design concepts.

We don’t expect you to know exactly what you want, which is why we will come up with several concepts to see what you like best. Our clients are always very happy with the outcome of their new website.


Q: I have an old website and would like to keep my website address. Can my new website have my current website address/ URL?

A: Absolutely. Once you are ready to proceed with making your new website live, our technical team will liaise with your existing website provider/ host to transfer your domain name across to us. When the domain has transferred (this can take up to 5 business days), your old website will go down and your new website will appear in its place.

Australian Web Experts has designed new websites for hundreds of clients who have previously had a website with a website address/ URL that they’d like to keep, we’re able to facilitate getting your new website live on your existing domain with ease.


Q: I have some more questions about your website packages. What’s the best way to get in touch with you?

A: For general inquiries during business hours you can always call our Head Office on 1300 420 197. We will answer the phone and won’t leave you waiting on hold for half the day. If you’d rather, send us an email to [email protected] or complete our contact form.

We certainly hope we’ve answered some of your commonly asked questions about our web development process. If you’re still wondering about SEO, custom web design or Internet marketing and how they can work for your business, please make sure you contact us to discuss them in more detail! Sometimes a personalised answer is all you need.