FAQ

Our Most Frequently Asked Questions

We've outlined some of our most frequently asked questions below! Please scroll down for specific SEO, Web Design, Hosting and Social Media Management FAQ sections.

Australian Web Experts specialises in building your business in the digital space. We build websites for businesses, run digital marketing campaigns through SEO, manage hosting and run social media marketing campaigns.

Quite simply; we help your business grow online.

Australian Web Experts was established in Melbourne, 2013. With over 8 years of experience in the digital space, we have quickly grown to become one of Australia’s leading digital agencies and are trusted by hundreds of businesses across the country. 

Over the past 8 years, we’ve finetuned exactly what it takes to succeed online. Our qualified team of developers, designers, digital marketing experts and account management are experts in the digital field.

Australian Web Experts is based in Melbourne. We service clients right across Australia. 

Every single service and product that we provide is built right here in Australia. Everything from Account Management to Website Development and Hosting is managed by our team right here in Australia.

Australian Web Experts is a 100% Australian owned and operated business that never outsources. By choosing to work with Australian Web Experts, you are receiving Aussie service every step of the way.

We work with clients in every single industry. Since inception, we have worked with clients in 156+ different industries. Whether you’re in the building and construction or the cosmetics industry; we’ve got you covered.

SEO FAQ's

SEO (Search Engine Optimisation) is the process of getting your website ranked high in Google search results. This means that you acquire organic traffic, without paying for it with pay-per click ads among other methods. There are different strategies used within SEO which can help accomplish this goal.

SEO costs depend on the agreed services, service area and work required. See our current SEO packages for package fees and inclusions.

Before proceeding, confirm your selected scope, GST, ongoing monthly fee and any separately quoted work.

If you are doing some of the work yourself, our comprehensive guide on free SEO tactics and best practises can help you plan the basics.

Timing depends on your website, the work needed and your competition. Changes can take time to affect search results, and some may have no noticeable effect. Agree on the priorities and review period before starting; a page-one ranking or steady enquiry growth cannot be promised.

SEO's return depends on the paid work it helps bring in and the cost of winning and servicing that work. Traffic growth alone does not establish a financial return.

Agree on the reporting periods and how qualified enquiries, accepted jobs and paid work will be recorded. Compare the gross profit attributable to that work with your SEO fees and other acquisition costs, and record any tracking or attribution limits.

Read our SEO case studies for individual examples. Results depend on the business, campaign and circumstances.

Google decides its search rankings, so we cannot promise a #1 or first-page position. We focus on improving the website and content around your actual services and customers, then review the search evidence and suitable enquiries.

We’re so confident that you’ll be on the first page of Google within 90 days, we guarantee it. If not? You don’t pay until you are on the first page. A well-executed SEO campaign will start to show it’s best results within the first few months.

If you would like to engage Australian Web Experts to take your business to the first page of Google, we require an annual commitment from you. 

The initial contract term will be for a period of 12 months; backed by our 90 day “don’t rank, don’t pay” guarantee.

You’ll receive a monthly ranking report. Use it to review changes for the agreed searches alongside the work completed and the enquiries your business receives. Rankings and traffic can rise or fall; a search position alone does not establish that an enquiry or paid job followed.

To get started, simply get in touch with Australian Web Experts. One of our SEO Experts will guide you through a strategy to see if we can help you. We know that you’re busy running your business, so we’ve made it as easy as possible to get started with our SEO campaigns.

Web Design FAQ's

We have website packages that suit every budget level. Our website design and development packages start at $2,500 and extend up to $10,000 within our standard packages. We also have the capacity to custom build more in depth websites for larger businesses. For more detailed information about our pricing, please refer to our website packages page. 

Whether your needs are small or large, we have something for every business.

From the commencement of your website package, to the completion and launch of your new website, the estimated time frame is 3-4 weeks. This is an estimated time frame, presuming all content and information is provided to us on time. We also have the capacity to fast track projects if an urgent build is needed by the client.

We work with clients right across Australia. We have clients in every state and territory of Australia. The beauty of working in digital is that you have access to our talented team, no matter where you are in Australia. 

Australian Web Experts build all new websites on Wordpress. Wordpress is our choice of CMS (Content Management System) for its’ reliability, ease of use and Google ranking factors. Wordpress is the world leading CMS for professionally built, well ranked websites.

Yes! On completion of your website, you will receive 24/7 access to the back-end of your website. We will also provide you with a Custom Training Guide that outlines how to make small changes to your website, allowing you to have control of the site.

Australian Web Experts host every website that we build. We partner with a third-party Server provider based in Melbourne. We charge $29.95 + GST per month for website hosting, for a full list of hosting includes, please refer to our Website Hosting page.

Absolutely! Every website that we design is completely mobile responsive. This means that your website will function across desktop, tablet and mobile devices.

Each website is ran through a vigorous quality assurance test prior to launch, ensuring your website looks beautiful across all devices.

Australian Web Experts are a fully owned and operated Australian business. Your website will be built in house by Australian developers and designers. Unlike other agencies, we never outsource the design and development of your new website to overseas developers. 

The content you provide will be entirely dependent on your website requirements. Typically speaking, we will request imagery, an overview of your business and specific services, a copy of your logo and other brand collateral that you may have. Your Account Manager will walk you through this straightforward content retrieval process.

Yes! Australian Web Experts can source high-quality, free stock imagery to use on your new website if required. Oftentimes, our clients like a mix of their actual images, along with some high-quality stock photos in more prominent positions. 

While your new website will be fully developed and coded in a way the Google search engines will be able to crawl and rank, this is not the same as engaging us for a tailored SEO Campaign. If you require specific rankings for keywords, please get in touch with your Account Manager to discuss where we can help you achieve your desired Google rankings.

If you’d like us to get started on your new website, simply get in touch with us on 1300 420 197 or email us. We will guide you through our straightforward, no fuss process. We can’t wait to get started on your new website!

Hosting FAQ's

Our standard website hosting costs $29.95 + GST per month. This includes premium Australian servers, back-ups, security, email accounts and 1 hour of updates per month to your website. For businesses who require more care and updates, we have additional hosting products that can be viewed on our Website Hosting page.

All websites built and hosted by Australian Web Experts are hosted here in Australia. For those who are in the research phase of hosting, we always recommend hosting your website in Australia.

We recommend all clients who have a website built by AWE or those who engage us for digital marketing to host their website with us. Priced competitively, our hosting service is second to none. Further to this, by hosting with AWE we have greater access and control of your site to assist you with all of your needs.

Your AWE hosted website is backed every 8 hours, this ensures there is no data loss and our Servers will take an exact copy of your website every 8 hours. We have the ability to restore your website to the earlier 8 hour back up in the event this is required.

AWE will also retain a copy of your completed website at the completion of your project, this is a master copy to prevent any data loss.

We ensure your website is secure by utilising leading security plugins, Server security protocols and more. AWE prides itself on ensuring all clients’ websites are totally secure in our ecosystem.

We also ensure each of our clients have a SSL Certificate, and we dive deeper into this on our blog.

Each of our hosting products include free hours of monthly development. This is ideal for clients who require updates to their website, such as adding new photos, changing text, adding additional pages, etc. 

Your free website updates can be accrued for a max period of 1 quarter for larger website updates.

You are welcome to move your website to any hosting provider that you like. AWE never locks clients into a hosting contract and your website is completely owned by you.

In the event you require AWE to package up your website and provide it to your new hosting provider, we charge $359.40 + GST to package the site up.

If your website is built on Wordpress, we can facilitate transfers to Australian Web Experts free of charge. Please get in touch with us on 1300 420 197 to find out more about our hosting services and how we can help you.

Social Media Management FAQ's

Social media management is the management of your businesses social media profiles. We offer complete social media strategy, content production and management of your profiles to make your business stand out from the crowd. 

We require a minimum monthly spend of $500 + GST to manage your social media account. We have varying package levels depending on the amount of social profiles you require Australian Web Experts to manage for you. Each package comes with a Dedicated Account Manager, custom strategy and content production to varying degrees.

Absolutely! We include the set-up and configuration of social media accounts for businesses that do have these in each of our packages. As part of our strategy, we can guide you toward the best social media platforms to connect you with your ideal audience. 

At present, we only offer organic social media management. This is social media management without advertising spend.

Yes! Our social media management team loves producing compelling content for our clients. We can create imagery, collateral, tag lines and social media descriptions to make your business stand out. As part of our strategic strategy, we will figure out your businesses unique selling points and build on this to form your content strategy.

You will have complete access to your upcoming months content schedule, so that you can always see what we’ve got in the pipeline for your social accounts. Beyond this, your Dedicated Account Manager will send monthly reports outlining engagement, posts, traffic and other metrics relevant to your particular social media profiles.

Claim Your Free $1K Digital Audit

Are you ready to grow your business? We'd love to chat. For a limited time, we're offering a free audit and strategy session valued at $1,000 to kickstart your business growth online.